FAQ

How do we register on DLT platforms? What are the steps involved?

The registration process for the DLT platforms can be broadly classified into 5 steps –
Getting Entity
Registering Headers
Adding Telemarketer
Registering Content and Consent Templates
Uploading Consent Data (only for promotional and service explicit SMS).
There is an additional step required only for VILPOWER and BSNL DLT platforms. Know the detailed registration process here.

We tried registering on DLT, but have not received the verification email and OTP.

Please reach out to the DLT support teams for assistance.
Videocon DLT – please contact dlt.helpdesk@vmipl.in
Jio DLT – please contact jio.ISOMCCSupport@ril.com
Vodafone Idea Ltd DLT – please contact support@vilpower.in or +91-9619500900
BSNL DLT – please refer https://www.ucc-bsnl.co.in/spoc_support/
You can also check the status of your application and headers on Videocon here- Open https://smartping.live/entity/particular > Click on the option required and click Next > Enter Entity Reference ID and click Submit > Insert OTP received on Mobile and Click Submit > Pending Status > Get Token and Verify.

We are sending only Do we need to register on DLT? What will happen if we don’t register?
(or)
We are sending only promotional SMS. Do we need to register on DLT? What will happen if we don’t register?

Registering on DLT is mandatory for everyone that wants to send SMS (promotional, service or ) and only entities with DLT-approved headers (sender names) and templates will be able to send SMS. Please register on any of the DLT platforms to start sending SMS. Know more about the DLT registration process here.

Is DLT registration enough with one operator or do we need multi-operator registration?

Registering with one DLT operator is enough. We recommend registering on Videocon DLT as it is free to register on and has an easier registration process.

How much does it cost to use the API?

The API is FREE to use. You just need to pay for the credits to send the messages.